Who is in charge in the communication process – my partner or me?

What determines the effectiveness of communication?

How to achieve your goal in the communication process?

How to influence your communication partner?

Body language or words – which one should we believe?

How to manage emotions during communication?

Various communication techniques and skills acquired during the effective communication training will be equally useful for both personal and business communication that aims to achieve communication goals and at the same time establish or maintain a positive attitude with communication partner.

The training covers the following key areas:

• Essence of the partner-oriented communication;
• Communication as a process of transmitting and receiving information;
• Subjective realities and their role in communication effectiveness;
• Communication stages;
• Content level and emotions level of communication process;
• Considering the sense of the dignity in the process of communication;
• Communication techniques: active and passive listening, questioning technique, feedback techniques, assertive behavior, I-messages;
• Communication barriers;
• Persuasive communication and argumentation techniques.