Is conflict always real when we feel we are in conflict?
Why should we manage a conflict situation?
How should we maintain emotional stability in conflict situations?
When can we say that conflict has been successfully resolved?
Is there a universal strategy for managing conflict situations?
Conflict management training helps participants see conflict as an integral part of our daily lives and develop the right attitude towards it. The various techniques and skills learned here can be applied equally well to managing and resolving both personal and business conflicts.
The training covers the following key areas:
- Understanding the essence and significance of conflict
- Destructive and constructive consequences of conflict
- Stages of conflict development (escalation) and principles of de-escalation
- Sources and types of conflict
- Strategies for behavior in conflict situations
- Communication techniques crucial for conflict management
- The role of a neutral third party in conflict resolution
- Achieving Win-Win outcomes in dispute situations
- Alternative methods of problem-solving
- Stages of constructive conflict management