How can we earn a client’s loyalty?
How to achieve a client’s satisfaction?
What are the benefits of customer-oriented communication?
What techniques would help us achieve the desired communication results while maintaining a positive relationship with the client?
How to deal with customer complaints?
How to manage stressful situations and maintain emotional stability?
Effective customer service training provides the opportunity to learn service standards and practice various communication techniques. However, its most crucial aspect lies in cultivating the right attitude toward clients and the concept of client service. A solid understanding of client service techniques and alignment with system of relevant attitudes form the basis of an effective client service process.
The training covers the following key areas:
- Code of conduct for service personnel;
- Recommended forms of addressing the client;
- Various techniques for communication with clients;
- Clear and concise communication of technical information;
- Effective body language of service personnel;
- Adequately understanding and handling client’s needs and wishes;
- Client types and recommended forms of interaction with them;
- Reacting correctly to client’s refusal;
- Delivering negative information to client;
- Techniques for dealing with difficult and angry customers.