What are the differences between the sales process and the service process?
What are the strategies to secure client’s agreement to our proposal?
How can we help the client realize the product’s necessity?
What do we do if the client rejects our offer?
When should the product’s price be discussed with the client?
Is it advisable to inform the client of any product imperfections?
Sales training offers participants the opportunity to enhance their sales techniques and skills, get understanding of the most effective sales strategies, navigate the balance of the sales-driven communication with clients, and identify the most persuasive arguments for customer engagement.
The training covers the following key areas:
- Four stages of the sales process;
- Product presentation during the sales;
- Persuasive communication and argumentation during the sales process;
- Perceiving the client needs and wishes and responding to them adequately;
- Guiding the sales process with correct set of questions;
- Responding to client’s questions;
- Client types and recommended forms of communication with each of them;
- Responding correctly to client’s rejection and / or complaints;
- Negotiating during the sales process
- Typical barriers in sales process.